Shipping & Payment

Last Updated: April 26, 2023

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://k11hairstudio.com/policies/tac/.
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
 
In-Store Pickup
 
In-store pickup is available for all purchases. Pickups are available Monday - Friday 9:00 AM - 3:00 PM.
 
Free Shipping
 
We offer free Priority 3-Day shipping on orders over $100, before tax and shipping charges..
 
Expedited Shipping Fees
 
We also offer expedited shipping at the following rates:
 
 
 Standard
4 - 7 Business Days		 Priority
1 - 3 Business Days		 Expedited
1 - 2 Business Days
 
$0 - $100 $10 $15 $25
 
$100 & Over FREE $15 $25
 
 
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
 
All times and dates given for delivery of the products are given in good faith but are estimates only.
 
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
 
You will receive a message at every stage of order processing, this includes when your order ships.
 
HOW IS MY SUBSCRIPTION FULFILLED?
 
If you are buying a subscription then we will deliver on: Each month on the date selected in your account.
 
DO YOU DELIVER INTERNATIONALLY?
 
We do not offer international shipping.
 
WHAT HAPPENS IF MY ORDER IS DELAYED?
 
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
 
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
 
QUESTIONS ABOUT RETURNS?
 
If you have questions about returns, please review our Return Policy: https://k11hairstudio.com/policies/returns/.
 
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
 
If you have any further questions or comments, you may contact us by:
 
(949) 287-1161
contact@k11hairstudio.com